1. Who We Are

Rex Line Curtains LLC is a limited liability company registered in Dubai, UAE. We supply and install curtains, blinds, carpets, wallpapers, wall panels and flooring. Our registered address is Shop 12, Al Quoz Industrial Area 1, Dubai, UAE. Data controller contact: info@rexline.ae.

2. Data We Collect

We collect personal data you provide directly, including:

• Name, phone number and email address (from contact and booking forms)
• Home or business address and area (for scheduling home visits)
• Project preferences and notes (to deliver relevant quotations)
• Device and usage data (IP address, browser type, pages visited — via server logs and analytics)
• Communication records (WhatsApp, email or call transcripts for quality assurance)

3. How We Use Your Data

• To schedule and conduct free home visits and quotations
• To fulfil orders and coordinate installation appointments
• To communicate with you about your project
• To send marketing communications (only with your consent)
• To improve our website and services through anonymised analytics
• To comply with legal obligations under UAE law

4. Legal Basis for Processing

We process your data on the basis of: contract performance (to provide our services), legitimate interests (improving our services, fraud prevention), consent (marketing communications — you may withdraw at any time), and legal obligation (compliance with UAE Federal Decree-Law No. 45 of 2021).

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Installation and logistics teams (only the information needed to complete your order)
• Technology providers (website hosting, analytics, email services — bound by data processing agreements)
• Legal and regulatory authorities (when required by UAE law)

6. Data Retention

We retain customer records for 5 years following the completion of a project to comply with UAE commercial law and to handle any warranty claims. Marketing contact preferences are retained until you withdraw consent. Analytics data is retained for 26 months.

7. Your Rights Under UAE Law

Under UAE Federal Decree-Law No. 45 of 2021 you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention obligations)
• Withdraw consent for marketing at any time
• Object to certain processing activities
• Lodge a complaint with the UAE Data Office

To exercise any of these rights, email info@rexline.ae with "Data Rights Request" in the subject line. We will respond within 30 days.

8. Cookies

Our website uses essential cookies to function and analytics cookies to understand how visitors use the site. Analytics cookies are set only with your consent. You can manage cookie preferences through your browser settings at any time.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. All data is stored on servers within secure data centres.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reading their privacy policies before submitting personal data.

11. Changes to This Policy

We may update this privacy policy periodically. Material changes will be notified via email or a prominent notice on our website. The "Last updated" date at the top reflects the most recent revision.

12. Contact

For any privacy-related queries, contact our data controller at info@rexline.ae or +971506611468. Our address is Shop 12, Al Quoz Industrial Area 1, Dubai, UAE.